Refund policy

At Fashion Strom, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process.

Write Email With Order No  - onlinefashionstrom@gmail.com / +91 7414958741

1. Return & Exchange Eligibility

• Returns and exchanges are accepted within 3 days of delivery.

• The item must be unused, unwashed, and in its original packaging with tags intact.

• Items with visible signs of wear, damage, or alterations will not be accepted.

2. Refund Process

• Once we receive the returned item and complete the quality check, the refund will be processed within 2 days.

• Refunds will be credited to your original payment method or as store credit, based on your preference.

• Shipping charges (if any) are non-refundable.

3. Exchange Process

• If you wish to exchange an item for a different size or design, you can request an exchange within 3 days of delivery.

• Exchange requests are subject to product availability.

• If the desired item is unavailable, we will issue a refund or store credit.

4. Shipping & Cash on Delivery

• Shipping Time: Orders are typically delivered within 3-5 business days.

• Free Shipping: We offer free shipping on all prepaid and cash-on-delivery (COD) orders.

• Cash on Delivery (COD): Available on eligible products at no additional charge.

5. How to Initiate a Return or Exchange?

To request a return or exchange, contact our customer support with your order details. Our team will guide you through the process.